QBB, files to ensure they successfully import into Fathom. If you wish to bypass the hosted environment entirely, then you can simply move or copy the files out of the server environment and onto your local desktop.
#Quickbooks desktop web browser error how to#
If your company files are hosted on Cloud9 or InsynQ, please contact our support team at for specific instructions on how to add the Fathom Desktop Connector in your environment.īypassing the server environment and running locally Select option 3 to request the Fathom app be added to your account. If your company files are hosted on Right Networks, you will need to get in touch with their Account Services team at you can contact Right Networks by phone at 88 (United States). Understanding Citrix XenApp and ClickOnce Applications The following article from the Citrix Support website is a helpful resource: While the Fathom Desktop Connector can't be published as a RemoteApp directly, it can now be installed and run through a web browser such as Internet Explorer which itself is published as a RemoteApp. However Windows Terminal Server 2012 R2 has introduced support for ClickOnce. The Connector uses Microsoft ClickOnce technology which is only supported in the most recent versions of Windows Terminal Server.Īccording to a Microsoft Knowledge Base article, ClickOnce is not supported on Windows Terminal Servers including 2003, 2003 R2, 2008 & 2008 R2. We recommend getting in touch with your network administrator to see if they are able to allow the Fathom Desktop Connector to run in your environment. Unfortunately, we cannot provide specific instructions on how to ‘allow’ the Fathom Desktop Connector in your specific environment, as these settings can vary widely across servers. If an error message appears, saying " Fathom could not access the QuickBooks file on the 'XYZ' server" then you are likely running into this issue.
If you are using the Desktop Connector to import QuickBooks Desktop files which sit in a hosted or server environment, issues can arise from the server not 'allowing' the Connector to run or access files in that environment.
How servers are setup can vary widely, so we highly recommend contacting your IT Team to help you setup the Desktop Connector in your server environment.Īllowing the Connector Access in a Hosted Server Environment
#Quickbooks desktop web browser error update#
You can run this file each time you need to import or update QuickBooks Desktop company data in Fathom. The Fathom Desktop Connector is a small application which downloads via your web browser from within the Fathom app. Using the Connector in a Hosted Server Environment Options for using the connector in a hosted server environmentĪllowing the Connector to work in a server environment
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